Patient Advocacy

Patient Advocacy

The quality and patient advocacy department at Firelands Regional Medical Center assists patients and their families with a variety of services, including crisis support, customer service, patient satisfaction surveys, advance directives, the concierge program and spiritual care. Patient advocates are readily available to assist patients and their families with emotional, spiritual and social needs or concerns about their care at Firelands Regional Medical Center. Patient advocates are available seven days a week, and support is available after hours for critical needs or for referral to the advocacy office. To contact patient advocacy, call 419.557.6572 or email PatientAdvocate@firelands.com.

Patient and Family Support

Patient advocates are available to provide one-on-one support for patients and families who are experiencing difficulty coping with the circumstances of their own or a loved one’s illness. Local clergy are also available to assist with the patient’s spiritual needs during their stay. Requests for one of the volunteer clergy can be made by calling the hospital operator or advising the charge nurse.

Complaint Management

The staff of Firelands Regional Medical Center welcomes your comments and concerns regarding our services. We believe that knowing of your experiences with us offers an opportunity to continually check the quality of our care. Please feel free to contact patient advocacy at 419.557.6572 or email PatientAdvocate@firelands.com if you have any comments or concerns. You are welcome to leave a message on our confidential line.

Patient Satisfaction

Firelands Regional Medical Center is dedicated to providing you with the highest quality of services possible. Our patient advocates provide an avenue for rapid response to any issue or concern which may arise during a patient's admission. A patient satisfaction survey is also sent to a random selection of our patients on a weekly basis. It is only by hearing the voices of our patients and guests that we become aware of areas in which we either excel or need to improve. The survey results are analyzed and used to support staff recognition and performance improvement initiatives.

If you have any concerns or compliments about our facility or services or would like a survey regarding your stay with us, please contact a patient advocate at 419.557.6572 or email PatientAdvocate@firelands.com.

Biomedical Ethics Assistance

The medical and clinical staff of Firelands Regional Medical Center is dedicated to providing care to all our patients in a setting in which the practice of ethical decision making is assured. The biomedical ethics committee is available to patients, families and staff for occasions when ethical issues arise regarding care or treatment. If you have a question or concern with which you would like the assistance of the biomedical ethics committee, please contact the quality and patient satisfaction department at 419.557.6817.

Notary Assistance

Firelands Regional Medical Center provides the services of a notary, free of charge, to patients during their stay. For notary assistance, please contact the patient advocates or a member of our case management department.