Beth Kluding Promoted to Director of Patient Experience at Firelands Regional Medical Center
January 31, 2017 – Sandusky, Ohio -- Firelands Regional Medical Center is pleased to announce the promotion of Beth Kluding, BSN, RN, to Director of Patient Experience. In her new position, Kluding will continue with several of her duties, in addition to taking a proactive approach to improving the patient experience.
“This change is consistent with consultant recommendations to establish a strong central focus on the entire patient experience, not just satisfaction scores, and to provide a resource for internal consulting to evaluate processes and outcome, collaborate to help individual areas focus on specific goals and strategies for improvement, and help with planned change,” said Patty Martin, Vice President of Quality and Patient Satisfaction.
Kluding joined Firelands in 2003 and has worked in advocacy and patient experience for over 7 years. She previously served as Patient Experience Specialist at Firelands, where her responsibilities included engaging patients during their stay to ensure their needs are met. Kluding has a Bachelor of Science in Nursing from Ohio University, and is currently working on her Masters in Health Administration through Ohio University.
Outside of work, Kluding stays busy with her farm at home. She resides in Berlin Heights with her husband and teenage daughter, and also has a son in the Marines.
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