Published on March 31, 2017

Firelands Counseling & Recovery Services Recognized for Vocational Services Customer Satisfaction

March 31, 2017 – Sandusky, Ohio -- Firelands Regional Medical Center Counseling & Recovery Services received a Certificate of Excellence for best practices in vocational services from mhca, leaders in community health solutions. Formerly known as Mental Health Corporations of America, mhca recognized Firelands for achieving the highest level of client satisfaction in the provision of vocational services as part of its delivery of behavioral health services.

Firelands Regional Medical Center Counseling & Recovery Services achieved the highest overall customer satisfaction score of all participating organizations in the vocational services category.

“Firelands Regional Medical Center is dedicated to providing an exceptional patient experience for all patients, including those seeking help for addiction or mental health issues” said Marsha Mruk, MPA, FACHE, vice president of Firelands Counseling & Recovery Services. “We are pleased to be recognized for our dedication and achievements in patient satisfaction, and I am very proud of our team.”

Recipients were chosen based on aggregated data collected from behavioral health providers across the country, which is used to identify trends and recognize providers attaining exceptional outcomes. The recipients of the 2016 Certificates of Excellence were announced during mhca’s Winter Conference.

“Your staff, board of directors, and all those who support Firelands in your community should take pride in this accomplishment,” said Dale Shreve, president and CEO of mhca.

Firelands is the largest provider of mental health and addiction services in a 7 county area and is the largest hospital-based program in the state of Ohio. Working closely with the Inpatient Psychiatric Unit located at Firelands Regional Medical Center main campus, Firelands Counseling & Recovery Services is able to provide a full range of behavioral health services. In 2016 Firelands provided a total of 151,342 outpatient visits, and the 34-bed in-patient psychiatric unit admits over 1,600 area residents annually – of which approximately 59 percent have secondary diagnoses that include addiction.

Additionally, Firelands Counseling & Recovery Services offers services regardless of a patient’s ability to pay. Funds are available to help cover service fees for those who qualify through:

Mental Health and Recovery Board of Erie and Ottawa Counties

Huron County Board of Mental Health and Addiction Services

Mental Health and Recovery Services Board of Seneca, Sandusky and Wyandot Counties

Lorain County Board of Mental Health

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