Firelands earns 2023 Healthgrades Outstanding Patient Experience Award

(Sandusky, Ohio) Firelands Regional Medical Center has received a 2023 Outstanding Patient Experience Award from Healthgrades. This places Firelands among the top 15% of hospitals nationwide for patient experience, according to Healthgrades. “As a receiving hospital of this award, we are proud of the hard work our care team members have put in to achieve it,” explained Senior Director of Quality Sheri Johnson. “This truly is a team effort and is an example of Firelands’ focus on delivering high-quality care.” Healthgrades is an online resource for patients to find and connect with healthcare providers and hospitals. Consumers can search for top-rated doctors or hospitals and read what other patients have to say about them.

For this annual analysis, Healthgrades evaluated over 3,000 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS). The surveys were for admissions ranging from Jan. 1 through Dec. 31, 2021. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels to doctor and nurse communication. Questions also include whether a patient would recommend the hospital to family or friends and their overall rating of the hospital.

The award recognizes hospitals that provide an overall outstanding patient experience using data collected from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of Firelands’ patients. HCAHPS surveys are the standard for inpatient satisfaction measurement for CMS and how success is measured at Firelands Regional Medical Center. Of the hospitals evaluated, 419 hospitals outperformed their peers, based on their patients’ responses, to achieve this award.

Visit healthgrades.com for information on how Healthgrades measures hospital quality, and view other hospitals included on the list.

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Firelands Regional Medical Center is accredited in heart failure and is an American Heart Association Mission: Lifeline Gold Plus Receiving Hospital, as well as a Certified Chest Pain Center, and accredited by the Health Facilities Accreditation Program. The medical center is a Verified Level III Trauma Center, a Certified Primary Stroke Center, and is the area’s only Breast Imaging Center of Excellence. Firelands was among Newsweek’s “Worlds Best Hospitals” in 2021 and 2022. For more information about Firelands, visit firelands.com.