addiction treatment Norwalk

Crisis Program & Mental Health Hotline


Firelands Counseling and Recovery Services provides a full spectrum of mental health and substance abuse treatment to several counties in North Central Ohio, including Erie, Huron, Ottawa, Seneca, Wyandot, Sandusky and Lorain counties. Our Behavioral Health program is the largest hospital-based program of its kind in Ohio.

An especially crucial component of this service continuum is the Crisis Program. An emotional crisis can strike at any time. The Crisis Program provides assessments to anyone throughout the Firelands Counseling and Recovery Services area 24 hours a day, 7 days a week. During weekends and evenings assessments are provided at local emergency rooms, county jails and detention homes. During normal business hours, persons experiencing an emotional crisis can be assessed at any of the Firelands Counseling and Recovery Services offices in Sandusky, Port Clinton, Norwalk, Fremont, Tiffin, Upper Sandusky, and Fostoria, as well as at any of the area's hospital emergency rooms.

The focus of the Crisis Assessment is to provide support and care at a difficult time in a person’s life. Ideally, the patient will return home with family or other professional supports arranged by the Firelands Counseling and Recovery Services Case Management program. Follow up appointments at our outpatient offices are available for patients on the next business day.

However, there are times when an individual requires care in a supportive and protective setting. These patients are often referred to our 34-bed inpatient psychiatric unit located at the main campus of Firelands Regional Medical Center in Sandusky. Inpatient psychiatric admissions are available for those suffering from severe depression and contemplating suicide. Similarly, individuals who make poor decisions that could place them in potentially harmful situations because of their symptoms, may benefit from a protective inpatient setting.

The Crisis Program operates a Crisis Hotline that provides phone support and referrals 24 hours day, 7 days a week. The Crisis Hotline is staffed by specially trained Behavioral Health professionals who provide callers immediate and confidential assistance. After a crisis call or a crisis assessment, follow-up services are arranged with the outpatient offices.

The Crisis Hotline staff provides additional support for individuals who may need assistance when outpatient offices are closed for the day. The patient’s counselor organizes this type of supportive call. Individuals can also directly contact the Hotline staff at any time. The Hotline also serves as an information and referral resource for those who are searching for other agencies and organizations that provide community support.

Anyone experiencing a mental health or chemical addiction crisis, may access Firelands Counseling and Recovery Services through the Crisis Hotline at 1-800-826-1306, or by calling any of the Firelands Outpatient Behavioral Health offices.

These services are funded in part by the Mental Health and Recovery Board of Erie and Ottawa Counties, the Huron County Board of Mental Health and Addiction Services and the Mental Health and Recovery Services Board of Seneca, Sandusky and Wyandot Counties.

24/7 Crisis Hotline

Help is available 24 hours a day 7 days a week.

Call 800-826-1306