The information on this page outlines how we’re handling visitor procedures, how we’re keeping our facilities clean and what we are doing to keep the medical center safe for the community. Thank you for helping us prevent the spread of disease.
As our communities’ experience with the COVID-19 pandemic continues to unfold, our visitor policy has been updated to allow some additional flexibility for patients. The policy change has been carefully written to provide additional visitation opportunities while maintaining an awareness that the disease is still in our community and we need to continue to be diligent to assure safety for our patients, staff members, and the community.
- Visitation time will continue to follow our routine visiting hours.
- Visitors who are ill, have a fever, or a confirmed case of COVID-19 may not visit.
- Patients may select a designated support person upon arrival to the medical center. This will be recorded in the medical record.
- We ask support visitors to enter the medical center through the main entrance and go through the temperature station.
- Designated support visitors will then proceed to the main desk and receive an armband indicating their visitor status.
Visitation Per Department
To protect the safety of our patients, staff, and visitors, visitor restrictions are in place for all Firelands Regional Health System facilities.
- Inpatients – one designated support person is identified for the entire inpatient stay and may visit during the hours of 12:00 Noon to 8:00 PM for COVID negative patients.
- Outpatients – No visitors are permitted with the exception of one support person for patients with the special need for assistance such as decision-making, ambulation, etc. as determined by the clinical team.
- Emergency Services – One designated support person for patients with low suspicion of COVID; may accompany patients being admitted through the admission process and then transition to visiting hours.
- Pediatric Patients – Two parents may visit patients under the age of 18 years.
- Surgery Patients – One designated support person / decision-maker permitted during sedation and at discharge.
- COVID-19 Known Positive or Pending Patients – Visits are restricted to virtual or telephone visits or special conditions.
- End-of-Life / Critical Decision or Change in Condition Circumstances – Visitation and support is coordinated through the clinical team.
- Obstetrics, Physical Rehab, and Inpatient Psychiatric Units – Visitation is limited and coordinated through the service being received by the patient.
Protecting Our Patients
Visitors are expected to comply with precautions for infection control or other processes for patient safety and to foster a therapeutic environment. This will include: temperature monitoring, hand hygiene, masking and use of other personal protective equipment, social distancing, limiting surface touching, and remaining in the patient room or designated area as directed by the clinical team. Frequent coming and going from the patient location is discouraged. Visitors who demonstrate signs and symptoms of illness will not be permitted to stay.
Temperature screening stations are set up throughout our facilities. Generally, guests and patients will be temperature screened either at a main entrance or at the location of the appointment. You will be asked a series of questions and your temperature will be taken. If you have a temperature of 100.4◦F or greater, you will be asked to call your primary care provider to schedule an appointment. If you do not have a primary care provider, you can be seen 24/7 on the Firelands Virtual Care App. Learn more about Firelands Virtual Care.
Here are some additional precautions we have in place:
- If you do not have a mask, a surgical or cloth mask will be provided for you to wear. Please do not pull your mask up and down while wearing, as this could result in self-contamination. Please ask a team member if you need assistance with your mask.
- Increased routine cleaning and disinfection of all high-touch surfaces will continue in all areas.
- The Emergency Department team members will use personal protective equipment including N95 masks for their own safety and the safety of our patients.
- All inpatients will be screened for COVID-19 in order to provide personalized care.
- Associates providing indirect patient care on inpatient units will wear a surgical mask when in the facility.
**Information current as of 9-22-20**