The information on this page outlines how we’re handling visitor procedures, how we’re keeping our facilities clean and what we are doing to keep the medical center safe for the community. Thank you for helping us prevent the spread of disease.
This policy has been carefully written to provide additional visitation opportunities while maintaining an awareness that the disease is still in our community and we need to continue to be diligent to assure safety for our patients, staff members, and the community.
- Visitors who are ill, have a fever, or a confirmed case of COVID-19 may not visit.
- We ask support visitors to enter the medical center through the main entrance and go through the temperature station.
- Designated support visitors will then proceed to the main desk and receive an armband indicating their visitor status.
Visitation Per Department
To protect the safety of our patients, staff, and visitors, visitor restrictions are in place for all Firelands Regional Health System facilities.
- Inpatients – one designated support person is identified for the entire inpatient stay and may visit during the hours of 12:00 Noon to 8:00 PM for COVID negative patients.
- Outpatients / Emergency Services – No visitors are permitted with the exception of one support person for patients with the special need for assistance such as decision-making, ambulation, etc. as determined by the clinical team.
- Pediatric Patients – Up to two parents/guardians may support patients under the age of 18 years.
- Surgery Patients – One designated support person / decision-maker permitted during sedation and at discharge.
- COVID-19 Known Positive or Pending Patients – Visits are restricted to virtual or telephone visits or special conditions.
- End-of-Life / Critical Decision or Change in Condition Circumstances – Visitation and support is coordinated through the clinical team.
- Obstetrics, Physical Rehab, and Inpatient Psychiatric Units – Visitation is limited and coordinated through the service being received by the patient.
Protecting Our Patients
COVID-19 is a highly contagious disease. It spreads quickly and can be dangerous to others, particularly people who are seriously ill or living with chronic conditions. A person can have COVID-19 with mild symptoms and unknowingly spread it to others. The fewer people that are exposed to COVID-19 patients, the greater the likelihood that patients, family members, caregivers, and our communities will stay safe and well.
We can plan for you to support your loved one through telephone or video visits with the patient and the clinical team. If you and the clinical team determine that a bedside visit is needed, we would ask that you comply with the following procedures to assist with keeping you, your loved one, and our caregivers safe
- We will restrict visiting to designated support persons as described in our policy for Visitation during a pandemic. The clinical teams serving your loved one may have special visitation guidelines that they will communicate to you during your first visit.
- We will guide you and request your participation in precautions to help prevent the spread of COVID-19 including temperature checks and symptom monitoring, frequent hand hygiene, limiting surface touching, social distancing, cough etiquette, and limiting your movement in the facility to your loved one’s room.
- We will ask you to wear a face mask the entire time you are in the facility.
- In some cases, based on the clinical conditions of the person you are visiting, we will ask that you wear additional personal protective equipment (PPE) which could include: a gown and gloves.
- You will need to monitor and report any signs and symptoms of acute illness (fever, cough, difficulty breathing, muscle aches, diarrhea/vomiting, headaches, sore throat, or other symptoms of illness) that would be new or unusual for you to your health care provider for a period of 14 days following your visit or your last known exposure to the patient. We will ask you not to visit if you have these symptoms or other illnesses.
- If your visit involves a COVID-19 positive patient, we will provide you with special instructions and record your visit in the patient’s medical record.
We understand that these restrictions can be difficult to accept but by following them you are taking an active role in protecting your own well-being and supporting safety for your loved one, other patients, our staff members, and the community. If you have questions about visitor restrictions, the Patient Advocates at 419-557-5775 can assist with obtaining the answers you may need. Thank you for your understanding and consideration.
Special assistance includes patients requiring support for medical decision-making or education related to factors including mental capacity, disability, and sedation and/or support for physical or emotional care. Decisions for special assistance and compassionate exceptions are made at the discretion of the patient’s care team.
Visitors are expected to comply with precautions for infection control or other processes for patient safety and to foster a therapeutic environment. This will include: temperature monitoring, hand hygiene, masking (including masking while in the patient’s room) and use of other personal protective equipment, social distancing, limiting surface touching, and remaining in the patient room or designated area as directed by the clinical team. Frequent coming and going from the patient location is discouraged. Visitors who demonstrate signs and symptoms of illness will not be permitted to stay.
**Information current as of 12-29-20**