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Safety Measures

**Information current as of 8-12-21**

The information on this page outlines how we’re handling visitor procedures, how we’re keeping our facilities clean and what we are doing to keep the medical center safe for the community. Thank you for helping us prevent the spread of disease.

Visitation Guidelines

  • Visitors will be screened for symptoms of and exposure to COVID-19 at the entrance to the facility. Visitors with signs and symptoms of illness will not be permitted to stay.
  • Visitors will be asked to mask for the duration of their stay.
  • Visitors must be 18 years of age or older.

Visitation Per Department

To protect the safety of our patients, staff, and visitors, visitor restrictions are in place for all Firelands Regional Health System facilities.

  • Inpatients – Two visitors are permitted from 12:00 pm until 8:00 pm each day of the stay.
  • Outpatient Services – One designated support person is permitted to accompany the patient and is encouraged for patients with the special need for assistance such as decision-making, ambulation, etc.
  • Outpatient Surgery Patients – Two designated support persons / decision-makers (identified by a purple band) are permitted during sedation and at discharge.
  • Emergency Services – Two support persons are permitted to accompany the patient for the duration of the stay. Only one of the two support persons may be at the bedside at any given time.
  • Pediatric Patients – Two parents may visit patients under the age of 18 years.
  • Surgery Patients – Two designated support persons / decision-makers permitted during sedation and at discharge.
  • COVID-19 Positive Inpatients – 
    • Fully Vaccinated, Asymptomatic Visitors, up to two visitors are permitted from 12:00 Noon until 8:00 PM each day.
    • Unvaccinated, Asymptomatic Visitors, one visitor is permitted for one brief (15 minutes) visit each day.
  • End-of-Life / Critical Decision or Change in Condition Circumstances – Visitation and support is coordinated through the clinical team.
  • Obstetrics – Visitation is coordinated through the clinical team. One birthing partner or support person is permitted for the duration of the stay with coming and going from the unit permitted only in special circumstances. One additional designated visitor may be selected for intermittent visitation during visiting hours for the duration of the stay.
  • Inpatient Psychiatric Units – Visitation is coordinated through the clinical team. One visitor (identified by a purple band) is permitted each day of the stay for a brief visit (up to one hour) during hours coordinated with the clinical team. 

Protecting Our Patients

Visitors will receive an identification band daily and are expected to comply with precautions for infection control or other processes for patient safety and to foster a therapeutic environment. This will include: temperature monitoring, hand hygiene, masking and use of other personal protective equipment as directed, social distancing, limiting surface touching, and remaining in the patient room or designated area as directed by the clinical team. Frequent coming and going from the patient location is discouraged. Visitors who demonstrate signs and symptoms of illness will not be permitted to stay.

We understand that these restrictions can be difficult to accept but by following them you are taking an active role in protecting your own well-being and supporting safety for your loved one, other patients, our staff members, and the community. If you have questions about visitor restrictions, the Patient Advocates at 419-557-5775 can assist with obtaining the answers you may need. Thank you for your understanding and consideration.

Special Assistance

Special assistance includes patients requiring support for medical decision-making or education related to factors including mental capacity, disability, and sedation and/or support for physical or emotional care. Decisions for special assistance and compassionate exceptions are made at the discretion of the patient’s care team.

Visitors are expected to comply with precautions for infection control or other processes for patient safety and to foster a therapeutic environment. This will include: screening, hand hygiene, masking and use of other personal protective equipment as directed, social distancing, limiting surface touching, and remaining in the patient room or designated area as directed by the clinical team. Frequent coming and going from the patient location is discouraged.

Note: Designated support persons with probable or confirmed COVID-19 are to be referred to Infection Control for permission and planning prior to any visitation.