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Safety Measures

The information on this page outlines how we’re handling visitor procedures, how we’re keeping our facilities clean and what we are doing to keep the medical center safe for the community. Thank you for helping us prevent the spread of disease.

Visitation Guidelines

As our communities’ experience with the COVID-19 pandemic continues to unfold, our visitor policy has been updated to allow some additional flexibility for patients. The policy change has been carefully written to provide additional visitation opportunities while maintaining an awareness that the disease is still in our community and we need to continue to be diligent to assure safety for our patients, staff members, and the community.

  • Visitation time will continue to follows our routine visiting hours
  • Visitors who are ill, have a fever, or a confirmed case of COVID-19 may not visit
  • Patients may select a designated support person upon arrival to the medical center. This will be recorded in the medical record
  • We ask support visitors to enter the medical center through the main entrance and go through the temperature station.
  • Designated support visitors will then proceed to the main desk and receive an armband indicating their visitor status

Visitation Per Department

  • COVID-19 known positive or pending – Visits are restricted to virtual or telephone visits.
  • Inpatients – One designated support person is permitted to visit during visiting hours for COVID negative patients
  • Outpatients & Emergency Services –  No visitors may accompany adult outpatients or emergency room SERVICES patients except as needed under specific circumstances. Our care team provide guidance upon your arrival.
  • Pediatrics – Two parents or guardians and may rotate for the duration of the stay
  • Obstetrics – One birthing partner or support person for the duration of the stay; if the support person leaves, the individual may not return until needed at discharge
  • End-of-life – Coordinated through the clinical team and will typically involve a spouse or significant other and adult children who may rotate for brief visits with only two visitors at a given time
  • Surgery – One designated support or decision maker during sedation and at discharge

Protecting Our Patients

Visitors are expected to comply with precautions for infection control or other processes for patient safety and to foster a therapeutic environment. This will include: temperature monitoring, hand hygiene, masking and use of other personal protective equipment, social distancing, limiting surface touching, and remaining in the patient room or designated area as directed by the clinical team. Frequent coming and going from the patient location is discouraged.

Temperature screening stations are set up throughout our facilities. Generally, guests and patients will be temperature screened either at a main entrance or at the location of the appointment. You will be asked a series of questions and your temperature will be taken. If you have a temperature of 100.4◦F or greater, you will be asked to call your primary care provider to schedule an appointment. If you do not have a primary care provider, you can be seen 24/7 on the Firelands Virtual Care App. Learn more about Firelands Virtual Care.

Here are some additional precautions we have in place:

  • If you do not have a mask, a surgical or cloth mask will be provided for you to wear. Please do not pull your mask up and down while wearing, as this could result in self-contamination. Please ask a team member if you need assistance with your mask.
  • Increased routine cleaning and disinfection of all high-touch surfaces will continue in all areas.
  • The Emergency Department team members will use personal protective equipment including N95 masks for their own safety and the safety of our patients.
  • All inpatients will be screened for COVID-19 in order to provide personalized care.
  • Associates providing indirect patient care on inpatient units will wear a surgical mask when in the facility.

**Information current as of 7-21-20**