Patient advocates
The quality and patient advocacy department at Firelands Regional Medical Center assists patients and their families with various services, including crisis support, customer service, patient satisfaction surveys, advance directives, the concierge program, and spiritual care. Patient advocates are readily available to assist patients and their families with emotional, spiritual, and social needs or concerns about their care at Firelands Regional Medical Center.
Contact Us
Patient advocates are available Monday through Friday. For after-hours support, please leave a message, and an advocate will follow up with you as soon as possible.
call 419-557-5775 or email PatientAdvocate@firelands.com
Patient and family support
Patient advocates are available to provide one-on-one support for patients and families who are experiencing difficulty coping with the circumstances of their own or a loved one’s illness. Local clergy is also available to assist with the patient’s spiritual needs during their stay. Requests for one of the volunteer clergy can be made by calling the hospital operator or advising the charge nurse.
Complaint management
Firelands Regional Medical Center staff welcomes your comments and concerns regarding our services. Knowing about your experiences with us offers an opportunity to check the quality of our care continually. Please contact patient advocacy at 419-557-5775 or email PatientAdvocate@firelands.com if you have any comments or concerns. You're welcome to leave a message on our confidential line.
Patient satisfaction
Firelands Regional Medical Center is dedicated to providing you with the highest quality of services possible. Our patient advocates offer an avenue for rapid response to any issue or concern that may arise during a patient's admission. A patient satisfaction survey is also sent to a random selection of our patients each week.
It is only by hearing the voices of our patients and guests that we become aware of areas where we either excel or need to improve. The survey results are analyzed and used to support staff recognition and performance improvement initiatives.
If you have any concerns or compliments about our facility or services or want a survey regarding your stay with us, please don't hesitate to get in touch with a patient advocate at 419-557-5775 or email PatientAdvocate@firelands.com.
Biomedical ethics assistance
The medical and clinical staff of Firelands Regional Medical Center is dedicated to providing care to all our patients in a setting where the practice of ethical decision-making is assured. The biomedical ethics committee is available to patients, families, and staff for occasions when ethical issues arise regarding care or treatment. If you have a question or concern that requires the assistance of the biomedical ethics committee, please call the quality and patient satisfaction department at 419-557-5775.
Notary assistance
Firelands Regional Medical Center provides the services of a notary, for healthcare-related documents, free of charge, to patients during their stay. For notary assistance, please contact the patient advocates or a member of our case management department.
