Contact Us

For information regarding financial assistance programs, call our financial counselors.

Firelands Hospital Billing Questions -
419-557-7464 
Firelands Physician Group Billing Questions -
419-557-5530
Financial Counseling
419-557-7879 

financialcounselors@firelands.com

Financial Assistance

See if you qualify for financial assistance.

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Firelands Regional Medical Center is committed to providing access to healthcare for all persons regardless of their ability to pay. Our mission is to serve the community with appropriate cost-effective services.

The following outlines our financial assistance programs, which we offer to those in need.

Hospital Care Assurance

Firelands Regional Medical Center complies with the hospital care assurance program (HCAP) as defined in the Ohio Revised Code section 5168.14. Firelands Regional Medical Center provides access to essential care and to essential health services without regard for individual consumers' ability to pay.

Applicant's qualifications for assistance will be determined based on current federal poverty guidelines, income, other earnings, and family size. HCAP does not cover charges incurred for physicians, hospitalists, pathologists, radiologists, anesthesiologists, or emergency transport services by either land or air.

Financial Assistance

The Financial Assistance Program (FAP) is Firelands Regional Medical Center's program for patients in financial need. Patients are eligible for financial assistance on a sliding scale through an application process.

Documentation and completion of an application are required in order to evaluate financial assistance needs.FAP does not cover charges incurred for physicians, hospitalists, pathologists, radiologists, anesthesiologists, or emergency transport services by either land or air.

Questions about your bill

During your hospital experience, you may receive statements (bills) from various providers (emergency care physicians, radiologists, pathologists, and anesthesiologists) and the hospital. If you have questions regarding these charges, please contact the provider listed on the statement. For questions regarding your hospital bill, call 419-557-7879 or toll-free at 800-342-1177.

Get information about paying your co-pay at the time of service.

Resource documents

Additional Information

Hospital Care Assurance and Financial Assistance Program Effective January 17, 2024

Hospital Care Assurance and Financial Assistance Program Effective January 16, 2023

Hospital Care Assurance and Financial Assistance Program Effective January 12, 2022

Hospital Care Assurance and Financial Assistance Program Effective January 20, 2021

Hospital Care Assurance and Financial Assistance Program Effective January 20, 2020

Hospital Care Assurance and Financial Assistance Program Effective January 17, 2019

Hospital Care Assurance and Financial Assistance Program Effective January 13, 2018

Hospital Care Assurance and Financial Assistance Program Effective January 24, 2017